Shipping policy

SHIPPING POLICY

Thank you for shopping with The Truth Collective. Because our products are made to order, please review the following information regarding production, shipping, delivery, and order tracking before placing your order.

1. MADE-TO-ORDER PRODUCTS

Products sold by The Truth Collective are generally made to order.

This means your item is produced after your order has been placed rather than being pulled from inventory maintained by The Truth Collective.

We work with third-party production and fulfillment partners who manufacture, package, and ship products directly to our customers on our behalf.

Because of this process, your order will typically go through a production period before it is shipped.

2. PROCESSING AND PRODUCTION TIMES

Most orders are typically produced and shipped within approximately 2–7 business days after the order has been submitted for production.

Production times are estimates and may vary depending on factors such as:

  • Product availability;
  • Order volume;
  • Product type;
  • Production facility workload;
  • Quality-control requirements;
  • Holidays;
  • Severe weather;
  • Supply-chain disruptions; or
  • Other circumstances outside our reasonable control.

Business days generally do not include weekends or U.S. federal holidays.

Production time is separate from shipping/transit time.

3. SHIPPING TIMES

After your order has been produced and shipped, delivery time will depend on the shipping method, destination, carrier, and fulfillment location.

For many U.S. orders using standard shipping, delivery may occur within approximately 2–5 business days after shipment.

However, all shipping and delivery times displayed by The Truth Collective are estimates and are not guaranteed delivery dates.

Some orders may arrive sooner or later than the estimated timeframe.

4. TOTAL ESTIMATED DELIVERY TIME

Because our products are made to order, customers should account for both:

Production Time + Shipping Time = Estimated Total Delivery Time

For example, an order may require several business days for production before it is handed to the shipping carrier.

Please consider this when ordering products needed for holidays, birthdays, events, gifts, or other time-sensitive occasions.

We cannot guarantee that an order will arrive by a particular date unless we have expressly provided such a guarantee in writing.

5. SHIPPING RATES

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping rates may vary based on factors such as:

  • Product type;
  • Number of products ordered;
  • Shipping destination;
  • Fulfillment location; and
  • Available shipping method.

Any applicable shipping charges will be shown before payment is completed.

6. MULTIPLE PACKAGES

Because products may be produced by different fulfillment facilities or production partners, an order containing multiple products may occasionally be shipped in more than one package.

Packages from the same order may arrive on different days.

If this occurs, receiving only part of your order does not necessarily mean that the remaining items are missing.

Separate tracking information may be provided when available.

7. SHIPPING CARRIERS

Shipping carriers are selected based on the product, production partner, destination, and available shipping service.

We generally cannot guarantee that a particular shipping carrier will be used for your order.

Once a package has been transferred to the shipping carrier, tracking and delivery updates will generally be provided by that carrier.

8. ORDER TRACKING

When tracking information becomes available, it will generally be sent to the email address or other contact information provided with your order.

Please allow time for tracking information to update after a shipping label has been created.

In some cases, a shipping label may be created before the carrier physically receives or scans the package.

If you have questions about the status of your order, please contact The Truth Collective at [CUSTOMER SERVICE EMAIL].

9. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Street address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code; and
  • Other delivery information

before submitting your order.

If you realize that your shipping address is incorrect, contact us immediately.

We will attempt to correct the address when possible, but changes cannot be guaranteed after an order has entered production or shipment.

If an order cannot be delivered because the customer supplied an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional costs associated with reproduction or reshipment unless otherwise required by law.

10. RETURNED-TO-SENDER PACKAGES

A package may be returned to the sender for reasons including:

  • An incorrect or incomplete address;
  • An unclaimed package;
  • Delivery refusal;
  • Carrier inability to deliver; or
  • Other address-related issues.

If your package is returned to the sender, please contact us.

Depending on the circumstances, additional shipping or reproduction charges may be required before the item can be sent again.

11. LOST PACKAGES

If tracking information has not updated for an unusual period of time or you believe your package has been lost in transit, please contact us as soon as possible.

We will review the available tracking information and, when appropriate, work with our fulfillment or shipping partners to investigate the shipment.

Depending on the circumstances and eligibility of the order, a replacement, refund, or other resolution may be available.

12. PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, we recommend that you first:

  • Check around your residence or delivery location;
  • Check with other members of your household;
  • Check with neighbors where appropriate;
  • Check any parcel lockers, front desk, mailroom, or designated delivery location; and
  • Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, please contact us and we will review the situation.

A carrier marking a shipment as delivered does not automatically guarantee eligibility for a refund or replacement. Each situation may be evaluated individually based on the available tracking and delivery information and applicable law.

13. DAMAGED OR INCORRECT PRODUCTS

If your package arrives damaged or your product contains a manufacturing or printing error, please contact us in accordance with our Return & Refund Policy.

Please do not mail the product to The Truth Collective or directly to one of our production partners unless we specifically instruct you to do so.

We may request photographs of the item and packaging to help us evaluate the issue.

14. SHIPPING DELAYS

Occasionally, orders may experience delays caused by circumstances outside our reasonable control, including:

  • Shipping carrier delays;
  • Severe weather;
  • Natural disasters;
  • Holidays;
  • Increased seasonal order volume;
  • Product shortages;
  • Production delays;
  • Transportation disruptions;
  • Customs processing;
  • Government actions; or
  • Other unforeseen events.

We will make reasonable efforts to assist customers experiencing significant shipping delays, but estimated shipping or delivery dates are not guaranteed.

15. HOLIDAY ORDERS

Production and shipping networks typically experience increased demand during major holidays.

If you are purchasing an item for Christmas, a birthday, an event, or another specific date, we strongly encourage you to order as early as possible.

Unless expressly stated otherwise, we cannot guarantee delivery before a particular holiday or event.

16. INTERNATIONAL SHIPPING

If international shipping is made available for a particular order, delivery times may be significantly longer than domestic U.S. shipping.

International orders may also be subject to customs inspections, import duties, taxes, tariffs, brokerage fees, or other government charges.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for customs duties, import taxes, or similar charges imposed by their country.

International shipping availability may vary depending on the product and destination.

17. CUSTOMS DELAYS

The Truth Collective does not control customs processing times.

International shipments may be delayed while being reviewed or processed by customs authorities.

Such delays are outside our direct control and should be considered when ordering internationally.

18. ORDER CANCELLATIONS AND CHANGES

Because our products are made to order, production may begin shortly after an order is submitted.

If you need to cancel your order or change your shipping information, please contact us immediately.

We will make reasonable efforts to accommodate your request when possible, but changes and cancellations cannot be guaranteed once production has begun.

Please review our Terms of Service and Return & Refund Policy for additional information.

19. CUSTOMER RESPONSIBILITY

By placing an order, you agree to review your order information before submitting payment and to provide accurate contact and delivery information.

Customers are responsible for monitoring tracking information after an order has shipped and contacting us within a reasonable period if a delivery problem occurs.

20. CONTACT US

If you have questions about shipping or the status of an order, please contact:

The Truth Collective
Website: www.thetruthcollective.co
Email: support@thetruthcollective.com

Please include your order number when contacting us regarding an existing order.

Do not send returns to any address associated with The Truth Collective or our production partners unless we have specifically provided you with return instructions.